Harlands Services Ltd (the “Firm”, “Harlands”, “us” “our”, “we”) is authorised and regulated by the Financial Conduct Authority (registration number 779275). You can visit the Financial Conduct Authority’s register website to obtain further information about the scope of our license (https://register.fca.org.uk/)
Harlands Services Ltd is a company registered in England and Wales (Registered Number 2982925). Our registered address is 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3TW United Kingdom.
Harlands is registered for VAT in the UK. Our VAT Registration Number: GB 799 711370.
Harlands holds the copyright of all material used on this website, except where otherwise stated.
Events may occur and Harland’s interests, or those of its staff, will conflict with your interests or where your interests compete with those of other clients.
The Firm’s Conflict of Interests Policy is a policy that is maintained in order to set out the situations which can constitute or may give rise to a conflict of interest, the procedures the Firm will follow and the measures we may adopt to prevent and manage the conflicts are set out in the Conflict of Interest Policy.
The Firm will take all appropriate steps to identify and to prevent or manage conflicts of interest, if our arrangements are not sufficient to ensure the risk of damage to your interests, we will as soon as possible disclose to you the nature of the conflict and the steps taken by the Firm to mitigate the risk before entering into business relationship with you.
Harlands keeps its clients’ balances in a bank account in its own name. Client accounts are reconciled daily and follow strict Accounting rules, continues credit risk assessment of each account via our own due diligence processes. Harlands regularly assesses the credit standing, regulatory oversight and reputation of the banking institution it deals with. Harlands annual accounts are audited and approved by PwC in the UK.
Harlands Group operate in full compliance with the General Data Protection Regulation.
Harlands Group operate in full compliance with Section 54 of The Modern Slavery Act 2015 (Transparency in Supply Chains).
For more information, you can download an electronic copy of our signed statement below.
Link to download: Modern Slavery Act 2015 Signed Statement
The information provided on this website is for general guidance. We take care in ensuring that the information we provide is accurate; however, we do not accept any liability in this respect. In addition, you should also be aware that the content is subject to change without notice. The information on this website is a marketing communication and is not targeted at the general public of any country. And it is not intended for distribution to residents in any country where such distribution or use will contravene any regulatory requirement.
Complaints are an invitation to improve our relationship with clients and build a strong trust between both parties; and gain good understanding of the overall customer journey, which can help us provide better client care and build better products for the future.
Where you are not satisfied with our client care services, you should let us know as soon as practical. We are available 8am – 6pm (Monday-Friday), 9am – 12noon (Saturday) and Sunday, we are closed. Our Client Services Department is our first point of contact and they will be happy to assist you with any queries you may have.
Telephone: +44 (0)1444 449166
Email: [email protected]
However, you can contact our Compliance Department directly, if you would prefer to speak to the department on:
Telephone: +44 (0)1444 449169
Email: [email protected]
The Complaints process
The Firm aims to handle any complaints fairly and in a responsible manner. We would investigate any client’s complaint and thoroughly review all evidence pertaining to the complaint. The Firm would try to resolve any complaints as quickly as possible. We aim to provide you with an acknowledgement of your complaint within 24 working hours. Most complaints will be resolved and responded to within 15 working days. In exceptional circumstances where we require time to properly investigate your complaint, we will provide a final response to you within 35 working days of receipt of the complaint.
If you are not satisfied with our response, what you can do
If you are not satisfied with our final response, you can contact the Financial Ombudsman Service (FOS). You have 6 months to refer your complaint to them once in receipt of our final response.
Financial Ombudsman Service can be contacted via:
The Financial Ombudsman Service
London, E14 9SR